Sun FM Jobs

Jobs » Sales Team Leader - ResQ

Sales Team Leader - ResQ

RES Q

Responsible for the sales, people and campaign targets Key areas of accountability are the management of sales performance and agent motivation Clear Communication skills (both written and verbal) are essential, along with the ability to manage own time effectively in order to meet business requirements. Competent with Microsoft packages (importantly Excel, Word and Outlook). Attention to detail for recording and tracking results. Organised, resilient and able to work in a fast paced environment.

Successful candidates will also need to be able to:

  • To identify training needs and successful sales performance
  • To liaise with QA and Training daily to ensure all needs are met
  • To undertake disciplinary investigations where appropriate
  • To ensure all legal obligations/compliance requirements are adhered to
  • To work with management to accurately forecast and manage program hours
  • To minimise agent attrition
  • To support management in the daily reporting of program performance to clients
  • To actively work to improve performance by coaching and supporting the team
  • To ensure all agents are coached weekly, given feedback and appropriate support
  • Conduct regular 1-2-1’s with team members
  • To actively lead by example – demonstrating the flexibility and adaptability to support the team by taking calls (in line with business requirements)

Pre-requisites & Skills:

  • The potential to motivate and manage a team
  • Excellent Communication skills
  • Effective listening skills
  • Polite and courteous telephone manner
  • Microsoft Office experience, most importantly Excel, Word and Outlook
  • Attention to detail for recording and tracking results
  • Organisational skills and ability to work under pressure

A focused and keen attitude to work and colleagues and the desire to progress

Salary:
TBC
Position:
Permanent
Closing Date:
31st March 2018

RES Q

Spectrum 3
Spectrum Business Park
Seaham
SR7 7TT
T: 03334432825

Contact

Sue Guthrie
Spectrum 3
Sp[ectrum Business Park
Seaham
Durham
SR7 7TT
T: 0191 6719928
E: sue.guthrie@resqcs.co.uk
W: http://www.resqcs.co.uk

Apply Now

Facebook instagram logo  Twitter youtube icon   app icon 

 

 

 

 

 

 

 

Sun FM Facebook

 

Sun FM Twitter

 

 

 facebook  instagram logo twitter youtube icon

Login

Become a Sun FM VIP

Copyright Sun FM Limited 2018

Sun FM accepts no responsibility for the content of external sites.