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Customer Service Advisor

Firstsource are currently recruiting for Customer Service Advisor to work alongside a major insurance company in Sunderland. Working for a renowned company you will be the front point of contact and the medium that connects the company to it's customers.

As an inbound customer service advisor you will be handling the administration of customers accounts and also maintaining contact with them across all mediums, whether it be Telephone, Email or another preferred method.

With full training provided and support throughout, we are looking for anyone who feels that they can benefit from this role.

Skills you’ll need:

  • The ability to empathise with the customer.
  • Be able to listen and look at the situation impartially..
  • Give guidance regardless of the nature of the conversation.
  • Enjoy being part of a team but still have the drive to work on your own initiative.
  • Give a good customer service experience.
  • Confidently use a computer on a day to day basis

What's in it for you?

  • Excellent Incentives
  • 21 days’ holiday plus Bank holidays
  • Healthcare plan
  • Pension
  • Career development
  • Full training
  • Very Competitive salary

What's next?

At Firstsource we look for the best people to join us and to help us find them we've created a simple but effective recruitment process that comes into play once you've applied to the role:

  • First we have a short phonecall to answer any questions you have
  • We follow this with the interview, we'll discuss the details of the interview in the step above (such as the where, the when and how)
  • When you are successful at the interview we'll move onto the pre employment screening, this is just checking all mandatory documents and checks (for example a Criminal Record Check), you will be contacted by an Employment Vetting Specialist for this section.
  • Post screening we will finalise all the information you would need for day 1.

About Firstsource:

Firstsource is a people-centric company and a great place to work. At Firstsource , we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest.

Serving over 100 global clients – from multiple delivery centers and in various languages – we are supported by a 26,000+ global workforce in India, Philippines, Sri Lanka, USA and UK.

With more than a decade in the BPO industry, Firstsource has shown consistent year-on-year growth. We have weathered economic downturns and come out of these even stronger – thanks to our sound management and clear objectives.

Job Types: Full-time, Contract

Salary: £16,000.00 /year

Up to £16,000 Per Annum
Closing Date:
28th February 2018

Firstsource Careers



Firstsource Careers
Fountain Court,
119 Grange Road
T: 01642 254200

Apply Now

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