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Hays Travel Durham - Branch Manager


Training and developing a team of Consultant, you will be responsible for developing and motivating your team to deliver exceptional customer service in order to maximise sales and overall profitability, whilst ensuring the branch runs efficiently and effectively in line with company procedures. You will be passionate about finding every customer who walks through the door their ideal holiday in order to achieve both individual and team sales targets. You will lead by example and direct the coaching and development of staff to ensure the company’s high standards are maintained. In addition you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your clients and staff.

  • Ensure overall profitability of the branch is achieved by maximising all sales to the fullest potential 
  • Ensure the effective day-to-day operation of the retail branch and foreign exchange bureau
  • Supervising, coaching and developing branch staff
  • Ensure the health, safety and  general welfare of branch staff
  • Identifying and meeting customers’ needs by providing exceptional customer service at all times 
  • Increase the exposure of the branch and develop new business leads
  • Use social media to promote offers, generate customer engagement and sales leads
  • Lead by example by achieving set targets covering all aspects of the retail branch
  • Monitor staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained
  • Figurehead within local community and attend all promotional activities & events
  • Ensure that excellent customer service is provided at all times
  • Attend Managers meeting, conferences and promotional events as required
  • Effectively perform administrative duties
  • Ensure both branch and staff appearance conform to company standards 
  • Ensure that all practices relating to health & safety in the workplace and security of the retail branch are adhered to and that any issues that may arise are identified and reported in an efficient and timely manner
  • Recruiting of direct reporting staff
Closing Date:
14th March 2018

Hays Travel Ltd

Unit 5
1-4 North Road
Durham City
County Durham
T: 019105106316


Recruitment Department
Hays Travel - Head Office
10 Stockton Road
Tyne and Wear
T: 0191 5106316

Apply Now

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