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Long Haul Call Centre Assistant Manager

LHCC

You will support and assist the manager in motivating the teams to deliver exceptional customer service in order to maximise overall profitability, converting sales at the company expectation of 20%. You will also be expected to lead by example and take sales calls in order to minimise abandon rate and maximise the profitability of the Call Centre.

Complete team rotas and actuals

Investigate and address any service level complaints in line with company procedure

Oversee the day to day duties within the teams in the Managers absence

Conduct Quarterly performance reviews with staff

Ownership of department procedures manual

Salary:
TBC
Position:
Permanent
Closing Date:
14th March 2018

Hays Travel Ltd

10 Stockton Road
10 Stockton Road
Sunderland City Centre
SR1 3NW
T: 0191 5106316
E: recruitment@hays-travel.co.uk
W: http://www.haystravel.co.uk

Contact

Recruitment Department
Hays Travel - Head Office
10 Stockton Road
Sunderland
Tyne and Wear
SR1 3NW
T: 0191 5106316
E: recruitment@hays-travel.co.uk
W: http://www.haystravel.org/Recruitment/

Apply Now

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