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Long Haul Team Leader

This is an exciting opportunity within an expanding and dynamic department for a motivated individual looking to further their career.Key responsibilities will include assisting with the day to day operation of the Call Centre, driving the team performance to maximise sales and profitability whilst providing support to the team as well as the Call Centre Manager/Assistant Manager.

Main responsibilities will include:

Supervise and lead by example whilst motivating a team

Maximise personal and team sales to achieve targets

Pro-actively identify/address performance and conduct issues

Assist in emergency or operational difficulties

Pro-actively build and maintain relationships between departments and divisions

Provide motivational and inspiring weekly Buzz sessions

Effectively communicate and positively promote organisational changes

Assist with call monitoring and providing constructive feedback

Encourage Tour Operator training opportunities within the workplace

Motivate, praise and encourage staff through open and honest communication

Ensure administration and customer service standards are upheld and in line with company standards



Excellent organisational skills

The ability to negotiate and achieve desired outcomes as agreed with Line Manager

Appropriately assertive with a wide range of people

Analytical and problem solving skills with a can do attitude

Attention to detail and high levels of accuracy

Strong administration skills with excellent time management skills

Closing Date:
16th February 2018

Hays Travel Ltd



Hays Travel Ltd
Tyne & Wear
T: 0191 567 7711

Apply Now

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