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Inbound Customer Service Advisor

Looking for a brighter career? Join the Q Do you have a passion to provide the best in customer service, the ability to build rapport and a desire to go the extra mile? If so, we are looking for passionate and enthusiastic individuals to help us create the highest quality service & experience for our customers. With a motivation to succeed, enthusiasm & friendly approach you will use your winning personality to listen to their needs & ask the right questions in order to provide first class customer service. Working on behalf of our client, one of the UK’s leading energy providers, you will provide a high level of customer service by telephone. You will be required to efficiently complete customer requests and provide accurate information, always ensuring the highest level of customer care is provided. You will pro-actively cross sell other products and services to ensure our customers are provided the best services available.

Key Tasks

  • Provide first class customer service by telephone, taking the opportunity to cross-sell all available products.
  • Remain calm and professional whilst dealing with difficult situations.
  • Build rapport and empathise with customers.
  • Ability to work to meet targets and work effectively and efficiently.
  • Take ownership of customer’s query and ensure that all agreed actions are completed.
  • When possible, attempt to reach a first-time resolution with all customers.
  • Adhere to OFGEM regulations and remain compliant at all times.

Comprehensive & ongoing training, fantastic career opportunities, contributory pension scheme, onsite catering facilities, eye care & childcare vouchers.

  • Contract: Permanent
  • Hours: 37.5 hrs per week
  • Salary: £17,062 per annum

Who we are

With Contact Centres throughout the UK, Parseq provides solutions to help our clients acquire new customers, retain their existing customers and/or improve efficiencies in their front and back office customer operations.

Salary:
Up to £17,062 Per Annum
Position:
Permanent
Closing Date:
28th February 2018

Parseq

Sunderland

Contact

Parseq

T: (0)191 525 7000
E: info@parseq.com

Apply Now

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